Terms of Service

    Last Updated: 12 November 2026

    1. About these Terms

    These Terms of Service ("Terms") apply to your use of the Aesthetica website at aesthetica.ae and its related services (the "Platform"). The Platform is owned and operated by Ibzora Enterprises FZC, a company registered in the Sharjah Research, Technology and Innovation Park (SRTIP) Free Zone, Sharjah, UAE ("Aesthetica", "we", "us", "our").

    By using the Platform or creating an account, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Platform.

    Nothing in these Terms limits any rights you have under UAE consumer protection law that cannot be limited by agreement.

    2. Definitions

    • "Client" means anyone who uses the Platform to find or compare clinics or treatments.
    • "Clinic" means a licensed healthcare or aesthetic facility, or a licensed practitioner, that lists on the Platform.
    • "User" means anyone using the Platform, including Clients and Clinics.
    • "Content" means information, text, prices, photos, videos and other material on the Platform.
    • "Paid Services" means optional services that Clinics pay for, such as premium listings, promoted placements or business tools.

    3. What Aesthetica is and is not

    Aesthetica is a search, comparison and information platform that helps people find aesthetic and dental clinics in the UAE.

    Aesthetica:

    • is not a healthcare provider and does not provide medical, aesthetic or dental treatment or advice
    • does not book appointments or act as an agent for Clients or Clinics
    • is not a party to any agreement between a Client and a Clinic

    When you contact a Clinic through the Platform, for example by WhatsApp or phone, you deal with the Clinic directly. The Clinic alone is responsible for its consultations, treatments, prices, bookings, cancellations and aftercare.

    4. No medical advice

    Information on the Platform, including treatment descriptions, prices and AI-generated responses, is general information only. It is not a substitute for a consultation with a qualified, licensed practitioner. Always discuss whether a treatment is suitable for you, and its risks, with the Clinic before deciding.

    If you have a medical emergency, call 998 (ambulance) or go to the nearest emergency department.

    5. Who can use the Platform

    You must be 18 or over and able to enter into a binding agreement to use the Platform or create an account.

    6. Your account

    When you create an account, you agree to:

    • give accurate information and keep it up to date
    • keep your password confidential and not share your account
    • tell us straight away at support@aesthetica.ae if you think your account has been used without permission

    You are responsible for activity on your account, unless it results from our failure to keep the Platform secure.

    7. Clinic listings and verification

    Before a Clinic listing is published, we review it and may ask for licence details or supporting documents. A "Verified" badge means that we have checked the Clinic's trade and healthcare licence details against the documents provided or public health-authority records at the time of verification.

    Verification is not an endorsement or guarantee of a Clinic's services, qualifications, safety or results. Clinics remain fully responsible for their services.

    Prices, offers and availability are provided by Clinics and may change. We take reasonable steps to display them accurately, but please confirm details with the Clinic before booking.

    Ratings and reviews from Google are shown as provided by Google and are attributed to Google.

    8. Clinic obligations

    If you list a Clinic, you confirm and agree that:

    • you and your practitioners hold all licences required by the relevant UAE health authority (such as MOHAP, DHA or DoH) for the services you list, and you will keep them valid
    • all information you provide, including prices, offers, qualifications, team details and photos, is accurate, up to date and not misleading
    • your Content, including offers and promotions, complies with UAE health advertising rules, and you hold any advertising permits required by the relevant health authority
    • you have the rights to all Content you upload, including consent from any person shown in photos or videos
    • you do not upload patient images, including before-and-after photos, without the patient's written consent and any required approval
    • you handle any personal data you receive from Clients in line with UAE law

    We may ask for evidence of these at any time. We may hide or remove listings or Content that do not comply.

    Some features are available to Clinics for a fee. The price, billing period and what is included are shown before you buy.

    • Payment: payments are processed by Stripe. We do not store full card details.
    • Taxes: prices are shown inclusive or exclusive of VAT as stated at checkout.
    • Renewal: subscriptions renew automatically at the end of each billing period until cancelled. We will remind you before an annual renewal.
    • Cancellation: you can cancel at any time. Cancellation takes effect at the end of the current billing period, and you keep access until then.
    • Refunds: fees already paid are not refundable, except where required by law, where we have charged you in error or where we fail to provide the Paid Service as described.
    • Pay-per-click promotions: where offered, charges are based on valid clicks recorded by our systems. We exclude clicks we identify as invalid, such as bots or repeated clicks. If you believe a charge is wrong, tell us within 30 days and we will review it.
    • Price changes: we will give at least 30 days' notice of any price increase. If you do not agree, you can cancel before it takes effect.

    10. Content

    Your Content: Clinics keep ownership of the Content they upload. You give us a non-exclusive, royalty-free licence to host, display, reproduce and adapt it (for example, resizing images) to operate the Platform and to promote your listing on the Platform and on Aesthetica's own channels, such as our website and social media. This licence ends when you remove the Content or close your account, except for copies we must keep by law or that are in backups awaiting deletion.

    Content we may remove: we may remove or restrict Content that is false or misleading, breaks the law or health advertising rules, infringes someone's rights, or is offensive or harmful. Where reasonable, we will tell you why.

    AI-generated content: if a Clinic uses AI tools to create Content, the Clinic is responsible for reviewing it before publishing and for making sure it is accurate and compliant.

    11. AI features

    Some features use artificial intelligence, for example an assistant that helps you explore treatment options. AI responses are general information, may contain mistakes and are not medical advice. Do not enter medical details or other sensitive information.

    12. Acceptable use

    You must not:

    • break any UAE law or these Terms
    • impersonate any person or Clinic, or misrepresent qualifications or services
    • post false, misleading, defamatory, offensive or infringing Content
    • scrape, copy or collect data from the Platform using bots or automated tools without our written permission
    • interfere with the security or operation of the Platform, or try to get around payment or usage limits
    • collect or misuse other Users' personal data

    13. Third-party services

    The Platform links to or uses services run by others, such as WhatsApp, Google Maps and Stripe. Your use of those services is governed by their own terms and privacy policies. We are not responsible for their content or availability.

    14. Intellectual property

    The Platform, including its design, software, logo and the name "Aesthetica", belongs to Ibzora Enterprises FZC or its licensors. You may use the Platform for its intended purpose, but you may not copy, sell, reverse engineer or reuse any part of it, or use our name or logo, without our written permission.

    15. Suspending or closing accounts

    You can close your account at any time by contacting support@aesthetica.ae.

    We may suspend or close an account, or remove a listing, if:

    • you seriously or repeatedly break these Terms
    • we reasonably suspect fraud, misuse or a risk to other Users
    • a Clinic no longer holds the required licences
    • a Clinic does not pay amounts due for Paid Services
    • we are required to by law or a competent authority

    Where reasonable, we will give you notice and a chance to fix the problem first. If we close a Clinic's account for reasons other than a breach of these Terms, we will refund any prepaid fees for the unused period.

    16. Our responsibility to you

    We provide the Platform with reasonable care and skill. We do not promise that it will always be available or error-free, and we may change or stop features from time to time. Where a change significantly affects a Paid Service you have paid for, we will tell you in advance and you may cancel.

    We are not responsible for:

    • treatments, services, advice, prices, bookings or conduct of Clinics
    • disputes between Clients and Clinics
    • loss caused by events beyond our reasonable control

    For Clinics (business users): to the extent permitted by law, we are not liable for indirect or consequential loss, or for loss of profit, revenue or data, and our total liability arising from these Terms in any 12-month period is limited to the fees you paid us in that period.

    Nothing in these Terms excludes or limits our liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited under UAE law, including your rights as a consumer.

    17. Indemnity (Clinics)

    Clinics agree to compensate Aesthetica for claims, losses and reasonable costs arising from the Clinic's services to Clients, the Clinic's Content, or the Clinic's breach of these Terms or of laws that apply to it, including health and advertising regulations.

    18. Complaints

    If you have a complaint about the Platform, email support@aesthetica.ae. We will acknowledge it within 5 working days and aim to resolve it within 30 days.

    Complaints about a Clinic's treatment or service should go to the Clinic first. You can also contact the relevant health authority (MOHAP, DHA or DoH), or the consumer protection authorities, where applicable.

    19. Changes to these Terms

    We may update these Terms to reflect changes to the Platform or the law. For material changes, we will notify you by email or a notice on the Platform at least 30 days before they take effect, unless a change is required sooner by law. If you do not agree to the new Terms, you can stop using the Platform and close your account before they take effect. Changes do not affect Paid Services already paid for in the current billing period.

    20. Governing law and disputes

    These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Sharjah. We will try to resolve any dispute amicably first. If we cannot, the courts of Sharjah have jurisdiction, without affecting any right you have under UAE law to bring a claim elsewhere or to complain to a consumer protection authority.

    21. Language

    An Arabic version is available on request from support@aesthetica.ae. If there is any conflict between the English and Arabic versions, the Arabic version prevails to the extent required by UAE law.

    22. General

    If any part of these Terms is found to be invalid, the rest remains in effect. If we do not enforce a right straight away, we can still enforce it later. You may not transfer your rights under these Terms without our consent. We may transfer ours to a company that takes over the Platform, provided your rights are not reduced.

    23. Contact us

    Ibzora Enterprises FZC
    Sharjah Research, Technology and Innovation Park (SRTIP) Free Zone
    Sharjah, United Arab Emirates
    Email: support@aesthetica.ae